Transform Your Service Operations from a Cost Center into a Profit Driver

Deliver Exceptional Service, Maximize Resource Efficiency, and Build Recurring Revenue.

In a competitive market, exceptional customer service is your strongest differentiator. But when service management is hampered by manual scheduling, disconnected information, and unclear profitability, it leads to frustrated customers, inefficient technicians, and missed revenue opportunities.

Microsoft Dynamics 365 Business Central provides a powerful, integrated Service Management module designed to streamline your entire service operation. It connects your service department with your core financials, inventory, and sales data, transforming reactive support into a proactive, profitable, and strategic business unit.

As a trusted Microsoft Partner, we implement these advanced tools to give you complete command over your service lifecycle. Here’s how we leverage Business Central’s most powerful functionalities to elevate your delivery service:

• Streamline Service Order and Repair Management: Gain end-to-end control of every service request. Efficiently create, track, and manage service orders—from initial customer call to final resolution and invoicing. Track repair status, replaced parts, and technician time in real time to keep jobs moving smoothly and customers informed.
• Optimize Resource and Technician Dispatch: Maximize your team’s productivity. Schedule the right skilled technician for the job, manage their workloads, and dispatch them with all the necessary information, service history, and parts lists. Reduce travel time and ensure first-time fixes, boosting both efficiency and customer satisfaction.
• Implement Proactive Service Contracts and Recurring Revenue: Move beyond one-time repairs. Easily create and manage service contracts for preventive maintenance or dedicated support. Automate contract invoicing, track renewal dates, and build a predictable, recurring revenue stream that strengthens long-term customer relationships.

Stop viewing service as a necessary cost. Let us show you how the powerful Service Management functionality within Dynamics 365 Business Central can be tailored to streamline your operations, create new revenue streams, and turn your service department into a cornerstone of customer loyalty and business growth.

Key Service Management Functionality 

• Service Order Management: End-to-end tracking of service requests, repairs, and status.
• Service Item Management: Track serialized/lot-numbered equipment with full service history.
• Service Contracts & Warranties: Manage fixed-fee, time-and-materials, and prepaid contracts.
• Resource Allocation & Scheduling: Dispatch and manage technicians and field service crews.
• Service Pricing Management: Set up contract-specific pricing and manage costs.
• Spare Parts Inventory: Integrated inventory management for service parts.

Service Analytics & Reporting: Gain insights into technician productivity, contract profitability, and common service issues.